What is the last step in handling a guest complaint?

The final step in effectively handling a guest complaint is to thank the guest. This demonstrates appreciation for their feedback and acknowledges their willingness to express their concerns. By thanking the guest, you convey that their satisfaction is important, and it can help restore a positive rapport after addressing the issue. It also encourages open communication, showing that the business values customer input and is committed to improvement.

This approach can enhance the guest's overall experience, making them feel heard and valued, potentially influencing their decision to return in the future despite their initial dissatisfaction. A positive concluding interaction can reinforce the relationship and leave a lasting good impression.